At Gym.com.bd, customer satisfaction is our top priority. We want you to be confident in your purchase. This Refund Policy outlines the conditions under which refunds are applicable.

1. Eligibility for Refunds

You may be eligible for a refund if:

• The product is defective or has a manufacturing fault.
• The product delivered is different from the order placed.
• The product was damaged during delivery (proof required).
• You cancel your order before shipment.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Products that have been used, installed, or damaged after delivery.
• Opened or unsealed items (unless defective).
• Custom or special-order products imported upon customer request.
• Issues caused by misuse, neglect, or improper handling.

3. Return Process

• Customers must notify us within 7 days of delivery via email or phone.
• Returned items must be in original packaging, unused, and with receipt/invoice.
• Inspection will be done before approval of refund.

4. Refund Method & Timeline

• Approved refunds will be issued via the original payment method (bKash, Nagad, bank transfer, or card).
• Refund processing may take 7–14 working days depending on payment channel.
• For Cash on Delivery (COD) orders, refunds will be transferred to a bank/bKash account provided by the customer.

5. Exchange Option

Instead of a refund, customers may opt for an exchange for another product of equal or higher value (difference payable).

6. Contact for Refunds

📧 Email: gequipmentbangladesh@gmail.com
📞 Phone: +8801615980395
📍 Address: Salna, Gazipur, Bangladesh